Hiring is one of the highest-leverage things a manager does — and one of the easiest to get wrong. This module covers what bad hires actually cost, defining the role clearly before you start, and treating your hiring process as a system rather than a series of one-off decisions.
A job posting is a marketing document, whether you treat it that way or not. This module covers writing requirements that attract the right people instead of deterring them, sourcing candidates effectively, and how the candidate experience itself shapes who accepts your offer.
Unstructured interviews feel natural but fail to predict performance. This module covers why structure matters, clearly defining what you're actually assessing, ensuring consistency and comparability across candidates, and combining multiple assessors' views without losing signal.
The questions you ask determine the quality of signal you get. This module covers why past behaviour predicts better than hypotheticals, probing beneath rehearsed answers, assessing skills directly rather than by proxy, and honestly assessing fit without resorting to bias.
The decision itself is where a good process can quietly fall apart. This module covers making the call on evidence rather than gut feel, checking references and final diligence properly, and managing the offer to close the hire you actually want.